Returns & Refund Policy

We hope that that you enjoy the sweets that you have purchased. If there is a problem with any un-opened product, please return them within 14 days of receipt to the following address:

 

Sweet One UK

71-75 Shelton Street, 

London, 

Greater London, 

WC2H 9JQ,

United Kingdom

 

If you require any further information, please email us at sweet1ukenquiries@gmail.com and we'll be happy to help.

Please send your contact details and the reason for the returned product. Postage costs for the returned goods are the responsibility of the customer, unless an error has been made by ourselves.

If you decide to cancel your order and notify us before we have despatched your items, we will refund your payment and cancel the order, this applies to orders under £25 only. If we receive a cancellation request after your item has been despatched then you will need to follow the refund process mentioned above. Please note that all returns must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition. Once goods have been returned, we are legally obliged to refund you within 30 days, however we normally process all refunds within a maximum of seven working days. We will process a full refund minus any original delivery charges.

Fast Delivery

We use DHL & Royal Mail to provide fast and reliable delivery on all of our sweets.

100% Secure Payments

We use the highest level of encryption to ensure that your payments/data are safe and secure at all times. 

Turn Around

We aim to despatch all orders within 1-2 days to ensure your sweet tooth is satisfied sooner!

Customer Support

Our customer support team work fast to help answer and resolve any queries that you may have.

Fast Delivery


We use Hermes & Royal Mail to provide fast and reliable delivery on all of our sweets.




Turn Around


We aim to despatch all orders within 1-2 days to ensure your sweet tooth is satisfied sooner!




100% Secure Payments


We use the highest level of encryption to ensure that your payments/data are safe and secure at all times.




Customer Support


Our customer support team work fast to help answer and resolve any queries that you may have.





© 2020 - Sweet One UK

Buy Pick & Mix Sweets Online.

Proudly Designed By 

  • Instagram
  • Facebook
  • Snapchat